Medical & Dental Administration

(Approved as a vocational program under the Ontario Career Colleges Act, 2005)

The Medical & Dental Office Administration Diploma Program at Springfield College prepares students to support the day-to-day operation of both medical and dental practices. Combining healthcare administration with dental office knowledge, the program builds practical capabilities in patient services, records management, office technology, billing, communication, and professional conduct.

Students learn to coordinate administrative activities across two related healthcare environments. The curriculum introduces medical and dental terminology, relevant anatomy and physiology, office procedures, health records, financial documentation, and career preparation.

Program Highlights

Combined foundation in medical and dental administrative operations.
Medical terminology and anatomy alongside dental anatomy and office procedures.
Medical and dental billing, coding, records, and transcription fundamentals.
Computer technology, Microsoft Office, keyboarding, and workplace communication.
Preparation for a broad range of entry-level patient-service and administrative roles.

Career Prospects and Opportunities

Graduates may pursue entry-level administrative positions with medical offices, dental clinics, outpatient services, and other healthcare organizations. Employers may request additional experience or role-specific skills for senior management positions.

Potential Career Opportunities

Medical Office Administrator
Dental Office Administrator
Medical or Dental Receptionist
Clinic Administrative Assistant
Patient Registration Clerk
Medical or Dental Billing Assistant
Health Records Assistant
Medical or Dental Office Coordinator

Potential Employment Settings

Family medicine and specialist clinics
Dental and orthodontic practices
Hospitals and outpatient departments
Diagnostic and allied health offices
Community health organizations
Long-term care and retirement settings

Skills Acquisition

Students can develop skills to:

Organize patient reception, appointment scheduling, and daily administrative tasks.
Use medical and dental terminology appropriately.
Maintain accurate, confidential healthcare records.
Support routine medical and dental billing and coding workflows.
Understand dental office procedures and patient communications.
Produce office correspondence and organize transcription-related information.
Use spreadsheets, word processing, and general office applications.
Recognize the importance of privacy, consent, and ethical conduct.
Coordinate effectively with administrative and healthcare team members.

Duration and Admission Requirements

Program Duration: 27 weeks of in-class study, according to Springfield College’s current published listing.

Learning Schedule: Morning, afternoon, and evening classes are advertised; current availability should be confirmed.

Academic Admission Requirements: Ontario Secondary School Diploma (OSSD) or equivalent; alternatively, applicants aged 18 or older may qualify by passing the college’s CAAT/RAI assessment at Grade D level, subject to college policy.

Additional Requirements: Admissions should confirm any applicable English-language, identification, immigration-status, and other supporting documentation before enrollment.

English for Health Professionals: Build professional written and verbal communication for healthcare workplaces.
Computer Technology & Applications: Develop digital workplace skills and familiarity with office systems.
Microsoft Office & Keyboarding: Use common productivity applications and improve typing accuracy.
Medical Terminology: Interpret and use frequently encountered medical expressions and abbreviations.
Human Anatomy & Physiology: Understand major body systems and their relevance to healthcare records.
Medical Office Procedures: Coordinate reception, patient appointments, referrals, and clinic workflow.
Medical Transcription: Organize and prepare routine healthcare correspondence and reports.
Medical Record Management: Maintain accurate paper and electronic patient information.
Medical Billing & Coding: Learn basic clinical billing workflows, codes, and documentation.
Bookkeeping for Medical Office: Understand common office transactions and financial records.
Dental Anatomy & Physiology: Examine oral structures and the language of dental care.
Dental Office Procedures: Understand scheduling, patient reception, records, and dental practice workflow.
Dental Billing & Coding: Become familiar with dental claims, procedure codes, and payment documentation.
Medical Ethics: Apply appropriate privacy, consent, confidentiality, and professional practices.
Career & Employment Strategies in Healthcare: Prepare for employment searches, resumes, and interviews.